Balanced Scorecard Assignment and Paper Essay Example | Topics and Well Written Essays - 1750 words

Balanced Scorecard Assignment and Paper - Essay Example The report will also define the segments which need to be addressed by the baby shop in order to enhance its business. The balanced scorecard is an extension of traditional financial measures. Financial measures are solely not enough as they only provide information about the past events. These were applicable for the companies in the industrial age when investments in long-term capabilities and customer relationships were not given any preferences. In the modern technological age only financial measures are not adequate. In order to remain competitive and successful in business it is important for a business to create future value through investment in customers, suppliers, employees, processes, technology, and innovation."Â   (Balanced Scorecard Institute, 2009)Â   c. Customer value: Continuous customer support through online and telephonic support. With the changing business attitudes a need of rebounding between the customers and the business corporations is also felt. The call centers are seen as an important instrument in order to explain the sales executives what is being required by the customers in shape of products and services and hence improving the sales by targeting the actual requirements of the customers. The following advantages are attached with the use of call centers There must be a continued effort to improve all business and production processes. Quality improvement projects, such as on-time delivery, order entry efficiency, billing error rate, customer satisfaction, cycle time, scrap reduction, and supplier management, are good places to begin technical techniques such as SPC, benchmarking, quality function deployment, and designed experiments are excellent for problem solving. Employee involvement should be encouraged on every step of organisational planning, from decision making to implement change in the organisation. A program can be found effective when the employers guarantee the involvement of the employees at each

Organizational Communication Issue Essay Example | Topics and Well Written Essays - 1250 words

Organizational Communication Issue - Essay Example However this form of change was not coordinated well throughout all the departments as team leaders had to manage employees possessing different skills and attitudes. In order to lead the departments through organizational change it is essential that all the team members are aware about the benefits associated with the change (Boxall and Purcell 97). This will help to set up a common vision for all the team members and reduce the barrier between team leaders and employees of Hi-Fli Fireworks. On the other hand, a participative leadership approach needs to be implemented in the system so that team members can contribute their innovative ideas regarding change taking place in the system. I would rather choose Jasmine as my team leader than George simply because she believes in giving the required opportunity to her team members so that they are able to bring forth creative ideas. The chaos theory which she believes in, states that, often creative ideas are born out of rich soil such as chaos. There are other qualities present in her that makes her the best team leader such as being a charismatic leader, believing on her team mates, facilitating more of self managed work, and giving more importance to individual imagination of team mates. Hence she will prove to be a good leader in the process since she is more inclined towards creative thoughts in comparison to traditional approach of management. Hi-Fli Fireworks has adopted the best approaches toward organizational change and the firm has even appointed experts belonging to different fields so as to lead the change. However in such a scenario where there are two different management styles and different interpretations toward champion roles it is obvious that some form of organizational conflict will result. In personal context, I would prefer to have an organization that is free of any such conflict (Mumby 45). The major reason behind such opinion is that conflict open results into